Our aim is to make it as easy as possible to learn and relate subjects with Crown Security Services Training Division Ltd

 

1. BOOKINGS AND ENROLMENT:

1.1. Bookings may be made online on CSS Training Division website, via e-mail, telephone, or in person.
1.2. Registration for a course is not guaranteed until we have received full course fee or deposit payment (if applicable) and required paperwork has been complete by a delegate. Placement in the course will be confirmed via E-mail by a member of CSS Training Division staff.

 

2. DEPOSIT AND PAYMENT:

2.1. Our courses are non-refundable 24 hours after booking. You can receive a full refund if you inform us within 24 hours of booking of your intention to cancel, and you will be refunded the amount paid for the course. Courses cancelled after 24 hours of booking will not be eligible for a refund.

 

3. COURSE ATTENDANCE& RESCHEDULING:

3.1. 100% attendance is a must. If you fail to attend without notice or arrive late for the course, the tutor will refuse your place on the course due to the amount of content missed, you will not be entitled to a refund.
3.2. Once a course has commenced, the delegate must attend all sessions necessary to complete the course. The course cannot be completed later. You will not be entitled to any refund for any absence.
3.3. If you are absent from any session, we reserve the right to refuse to accept you for training and the full course fee remains payable.
3.4. CSS Training Division will review each absence and any reasons given for that absence. If the delegate was unable to attend due to exceptional circumstances, then at our  absolute discretion, CSS Training Division may offer a new course start date. CSS Training Division will require you to provide supporting documents to prove the exceptional circumstances alleged.
3.5. If you do not reschedule your course 72 hours before it starts or fail to attend the course you have booked, regardless of the package you have purchased, you will be required to pay for a new booking if you wish to take the course in the future.
3.6. If you are unable to attend on the scheduled course date, you must notify us at least 72 hours before your course starts. If your course is starting within 72 hours, you will be charged the standard £50 reschedule fee.
3.7. It is a legal requirement to always have ID on you during your training. If you do not bring the required IDs and any other required documents, you will need to be rescheduled onto another course and you will be charged a £50 rescheduling fee.
3.8. If a course is cancelled by CSS Training Division, you will be advised at the earliest possible opportunity and arrangements will be made for your course to be rearranged or the course fee to be refunded. This may occur at very short notice, in particular if the minimum number of participants has not been reached.

4. HOUSEKEEPING:

4.1. Abuse towards staff and other trainees will not be tolerated, you will be taken off the course and no refund.

5. CERTIFICATION:

5.1. Once a delegates passed all the elements of a course, certification is awarded after internal and external verification of the course by the awarding body delegates are notified of results and certificates posted with three (3) weeks of attendance of the course.
5.2. Results take from 7 to 15 working days.

6. EXAM RETAKES:

6.1. SIA Security Training Courses:

6.1.1. For SIA Security Training Courses there are 2 free retakes applicable.
6.1.2. Retake exams will be held within 2 – 3 weeks of us receiving exam papers.
6.1.3. Video recordings of delegates will be taken in the duration of the course for the purposes of the delegates practical examinations.

GUIDELINES FOR CANDIDATES & EMPLOYERS

CSS Training Division courses can be physically demanding. It is delegate’s responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with an intensive course of study.